The company was using a defined contribution strategy on the SHOP Marketplace, offering dual plan options. Employees were unsure which plan would best fit their families. They had many unanswered questions and a lack of confidence in choosing a plan due to the lack of education and information provided on the Marketplace.
The largest concern was the HMO network that limited the available hospitals and providers and did not include the local Children’s Hospital. The group was also facing a double-digit increase and wanted to find other options that would better fit the needs of their group.